CRM Integration

Readymade connectors available | Full-featured solution within CRM application | Text to speech for all major regional and global languages

For Agents

Screen-pop up | Click-to-call | Call-transfer, hold and conference Widget to embed in CRM

For Supervisors

Live Monitoring (Barge-in, Snoop & Whisper) | Extensive Dashboards

Primary feature

IVR Designer | Skill & Campaign Fall backs

Advanced feature

Agent Priority based | Time based | Queue Size | Queue Time announcement | Integrated with CRM | Queue Position Announcement

Live Monitoring and Dashboard

Live Monitoring - Barge-in, Snoop & Whisper | Dashboard | Detailed CDR Reports and Filters | Customized and Editable Headers in Reports | Agent Performance and User Summary Report